Eligibility Period

Returns may be requested within 30 days from the delivery date.

Basic Return Requirements

To be eligible for a return:

a. Products must be unopened, unused, and in their original packaging.

b. A return authorization must be obtained from us before sending the product back.

c. Returns sent without prior authorization may not be accepted.

Return Shipping & Cost Responsibility

1. Defective Products

For products believed to be defective, customers are required to pay the return shipping cost in advance.

After the returned product is received and inspected, if the defect is confirmed, the return shipping cost will be reimbursed.

Customers must provide proof of return shipping payment, such as a courier receipt or invoice, in order to receive reimbursement.

2. Non-Defective Returns

For non-defective returns, customers are responsible for all related costs, including but not limited to:

  • Return shipping fees
  • Import duties or taxes
  • Customs fees
  • Handling fees
  • Any other return-related charges

Original shipping fees, import duties, taxes, and handling fees are non-refundable unless otherwise required by law.

Inspection & Refund

Once the returned product is received, we will inspect it to confirm that it meets the return requirements.

Approved refunds will be processed after inspection. Products that are used, opened, damaged, missing parts, or not in their original packaging may be rejected or subject to a restocking or deduction fee.